WhatsApp says it banned 2 million Indian accounts during May 15-Jun 15 period

WhatsApp banned two million Indian accounts while it received 345 grievance reports between May 15 and June 15 the company said in its maiden monthly compliance report as mandated by the IT rulesThe new IT rules require large digital platforms with over five million users to publish compliance reports every month mentioning the details of complaints received and action takenOur top focus is preventing accounts from sending harmful or unwanted messages at scale We maintain advanced capabilities to identify these accounts sending a high or abnormal rate of messages and banned two million accounts in India alone from May 15June 15 attempting this kind of abuse WhatsApp said on ThursdayWhatsApp clarified that more than 95 per cent of such bans are due to the unauthorised use of automated or bulk messaging spamWe expect to publish subsequent editions of the report 3045 days after the reporting period to allow sufficient time for data collection and validation WhatsApp said in the reportThe Facebookowned company explained that the number of accounts banned have risen significantly since 2019 as the sophistication of systems has increased and so we are catching more accounts even as we believe there are more attempts to send bulk or automated messagesThe vast majority of these accounts are banned proactively without relying on any user reports it addedAbout eight million accounts are banneddisabled globally on an average per monthWhatsApp said besides the behavioural signals from accounts it relies on available unencrypted information including user reports profile photos group photos and descriptions as well as advanced AI tools and resources to detect and prevent abuse on its platformIn the report WhatsApp said it had received 345 reports in total cutting across categories such as ban appeal account support product support safety issues and othersAgainst this 63 accounts were actioned by WhatsApp during May 15June 15 2021WhatsApp said user reports received by the platform via the grievance channels are evaluated and responded toMajority of users who reach out to WhatsApp are either aiming to have their account restored following an action to ban them or reaching out for product or account support it addedAccounts Actioned denotes reports where WhatsApp took remedial action based on the report Taking action denotes either banning an account or a previously banned account being restored as a result of the complaintThe IT rules which came into effect on May 26 mandate that significant digital platforms include the number of specific communication links or parts of information they proactively remove by using automated toolsOther platforms like Google Koo and Twitter have already submitted their compliance reports Instagram and Facebook have also submitted their reportsThe IT rules have been designed to prevent abuse and misuse of digital platforms and offer users a robust forum for grievance redressal Under these rules social media companies will have to take down flagged content within 36 hours and remove within 24 hours content that is flagged for nudity and pornographyThe rules also mandate appointment of three key personnel grievance officer chief compliance officer and nodal officer These officials need to be residents in India Noncompliance with the IT rules would result in these platforms losing their intermediary status that provides them immunity from liabilities over any thirdparty data hosted by themThis story has been sourced from a third party syndicated feed agencies Midday accepts no responsibility or liability for its dependability trustworthiness reliability and data of the text Midday managementmiddaycom reserves the sole right to alter delete or remove without notice the content in its absolute discretion for any reason whatsoever