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Mumbai: IRCTC fines train caterer for poor quality of food
Updated On: 10 November, 2023 05:23 AM IST | Mumbai | Shirish Vaktania
Catering contractor also served with a warning by IRCTC; Action based on complaint by a passenger who had boarded the train from Puri to Mumbai
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Navi Mumbai resident Anuj Gupta had complained to IRCTC about the poor quality of food served on the train from Puri to Mumbai
An express train catering contractor was penalised R5,000 for the poor quality of food and curd missing in the vegetarian meal purchased by a family of four. The Indian Railway Catering and Tourism Corporation (IRCTC) took action against the contractor on the complaint made by Anuj Kumar Gupta, 35, who had a distasteful experience while travelling on the train to Mumbai from Puri along with his family members. Gupta had alleged that the missing curd was being sold separately by the vendors for Rs 30 each.
Gupta, a resident of Kopar Khairane, was travelling with his father Deepak Gupta, 67, mother Rama Gupta and brother Aanesh Gupta. Speaking with mid-day Gupta said, “After completing our Char Dham Yatra we boarded train 12146 from Puri to Lokmanya Tilak Terminus (LTT) on September 27. We found the pantry car vendors selling a standard casserole vegetarian meal at R150 without the bill, whereas as per IRCTC website the rate is Rs 80. Irked by the inflated prices of the meals Gupta approached pantry car manager Santosh Rathod who sold the veg meals for R80 each. Gupta bought four meals.
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