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Mumbai: India’s first fully divyang customer relations centre opens in Ghatkopar
Updated On: 05 March, 2023 07:53 AM IST | Mumbai | Nidhi Lodaya
We visit India’s first fully divyang customer relations centre in Ghatkopar, a week after it was inaugurated
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The Tata Powers Customer Relations Centre in Ghatkopar West is a fully divang centre. Pic/Sameer Markande
It’s not every day that you enter a customer relations centre to see a ramp and a female guard at the door. But the Tata Powers Customer Relations Centre in Ghatkopar West is not any regular centre—this is India’s first customer relations centre fully managed by divyang (diffrently-abled) executives.
“We have an inclusive workforce policy through which we intend to empower women and persons with disabilities (PwDs),” says Dr Nilesh Kane, Chief of Distribution (Mumbai Operations) at Tata Power. “In the last two years, we have successfully run four all-women customer relationships centres. Going forward, our hiring will include five per cent specially-abled persons and 30 per cent women. In the next two to three years, we plan to open around five such centres.” “Welcoming a PwD to the workforce is a conscious decision you take knowing and understanding their needs and requirements,” they said in a statement.
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