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Mumbai: Customer care service, concessional passes for Metro commuters
Updated On: 02 May, 2023 07:02 AM IST | Mumbai | Rajendra B. Aklekar
Former facility is for Line 1 patrons; latter is for Line 7, 2A’s elderly, differently abled users
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A Metro train on Blue Line 1 in 2020. File Pic/Sayyed Sameer Abedi
Various sops and services were announced for Metro commuters on the occasion of Maharashtra Day on Monday. A WhatsApp-based customer care service has been announced for Blue Line 1 (Ghatkopar-Versova) where commuters can give feedback, ask queries and make complaints. All questions will be answered within 72 hours. Chief Minister Eknath Shinde, meanwhile, announced concessional passes on the Red Line 7 and Yellow Line 2A for special categories, including senior citizens, students and the differently abled. Red Lines 7 and 2A are operated by the Maha Mumbai Metro Operation Corporation Ltd, an organisation formed by the Mumbai Metropolitan Region Development Authority (MMRDA) to operate and maintain Metro lines.
The Reliance Infrastructure-promoted Blue Line 1 said they were happy to dedicate a quick-response customer care service made available through the popular application. “Since its inception, Mumbai Metro One has been offering customer care at stations and via its call centre (022-30310900), e-mail (customercare@reliancemumbaimetro.com) and social media. In addition to the above, commuters will now be able to get a faster response (immediate acknowledgement) from Mumbai Metro One when reached via WhatsApp,” a spokesperson said.
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