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Mumbai: Another BMC helpline, another ruse?
Updated On: 22 May, 2023 07:26 AM IST | Mumbai | Prajakta Kasale
As BMC promises to float helpline for complaints about nullah work, activists say entire existing complaint redressal mechanism is flawed
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Activists say there are already several platforms to register civic complaints. Representation Pic/Satej Shinde
The Brihanmumbai Municipal Corporation (BMC) has assured Chief Minister Eknath Shinde that it will launch a dedicated helpline to register complaints about unclean nullahs and garbage spots. However, activists say there are already several numbers and online platforms to register civic complaints, but most of the issues brought up remain unresolved.
To make complaints, the BMC has already made available the 1916 helpline, the MCGM 24*7 app, email IDs for all officials and ward offices concerned, a centralised Twitter handle (@mybmc) as well as one for each of the 24 wards and prominent departments, the MCGM website and a WhatsApp chatbot. There are even letterboxes to drop in complaints. There are also instances of services being prematurely terminated, like the pothole-tracking app that was launched in 2019 but taken down the next year. mid-day reached out to some civic and environmental activists who have been using these platforms over the past several years to raise complaints and asked about their experiences with the complaint civic body’s grievance redressal system. Here is what they said.
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