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BMC’s chatbot service finally operational
Updated On: 10 June, 2023 07:51 AM IST | Mumbai | A Correspondent
Two days after mid-day report on non-functional service, civic body fixes glitches and relaunches it on Wednesday
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Garbage which was cleaned from the gutter before the rain at P D’Mello Road at Mazagaon. File Pic/Ashish Raje
The Brihanmumbai Municipal Corporation’s (BMC) WhatsApp chatbot service, which was to be launched on June 5, is finally up and running. Two days after mid-day’s June 7 report on the number not working, the BMC said it has fixed some technical issues that required upgrades and relaunched the service on Wednesday. Chief Minister Eknath Shinde officially inaugurated the improved facility in the presence of Civic Chief I S Chahal.
Citizens can now report issues related to solid waste and debris through WhatsApp by sending a photograph and GPS location to the number 8169681697. To ensure smooth operation of this service, the BMC has assigned 350 junior superintendents. The civic body received 319 complaints concerning solid waste from Wednesday evening until Thursday evening.
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