BMC to set up call centres to hear your grievances

Updated On: 08 February, 2014 04:56 PM IST | | Chetna Sadadekar

<p>Civic body has set aside Rs 50 lakh for two call centres that will improve customer relationship and provide efficient services; property tax and water bills will soon be sent via e-mail and SMS</p>

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BMC to set up call centres to hear your grievances

With increasing complaints of Mumbai citizens about the terrible attitude of officials at ward offices, the Brihanmumbai Municipal Corporation (BMC) is planning to set up call centres to address issues related to water bills and property taxes. After introducing the online ‘Pothole Tracking System’, where the complaints are registered on their web portal, the civic body will establish two call centres where people can phone in and register their complaints.

In his budget speech, Municipal Commissioner, Sitaram Kunte