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Mumbai: Bank ordered to pay 5k for cutting Rs 60 from bank a/c without consent
Updated On: 06 September, 2023 07:56 AM IST | Mumbai | Shirish Vaktania
RBI finds bank did not notify senior citizen, her son of deduction from their account for not maintaining minimum balance, it also did not inform them of requirement to maintain it
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Anuj Kumar and his mother Rama Gupta in front of the Canara Bank branch that deducted R60 from their account without informing them. Pic/Rajesh Gupta
A senior citizen and her son have received compensation of Rs 5,000 from Canara Bank following an order issued by RBI. The bank’s Kopar Khairane branch had deducted Rs 60 from their joint account for not maintaining the minimum balance, without informing them. As per the order they were also returned the Rs 60.
Rama Gupta, 63, a resident of Kopar Khairane, said they had not opted for the Rs 15 SMS value-added services, which resulted in them not receiving any notifications about deductions. As per RBI rules, the bank is required to inform customers before deducting any amount from their account. On August 14, following RBI’s direction, Gupta and her son, Anuj Kumar, 35, received the compensation for the deductions by the bank as charges for not maintaining a minimum balance of Rs 1,000 in their account.
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