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Air India ordered to pay compensation for 24-hour delay
Updated On: 02 April, 2024 02:16 AM IST | Mumbai | Prasun Choudhari
Consumer body rules in favour of passenger citing ‘loss of work’ due to airline negligence
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The airline stated that the flight got delayed due to operational reasons beyond its control. File pic
In an unusual case, considering the “loss of work,” a district consumer commission has ordered Air India to compensate a 33-year-old private company employee with Rs 85,000 for a delay exceeding 24 hours on his Bangkok-Mumbai flight in 2018. The complaint stated that the flight was scheduled to depart Bangkok on a Sunday evening, arriving in Mumbai early Monday. However, the passenger ended up departing Thailand only late Monday evening, resulting in a substantial delay. The commission stated that Mohit Nigam, the complainant, having highlighted the deficiency in service, is entitled to compensation for physical and mental distress, as well as for the loss of work. Nigam produced information received through a Right To Information (RTI) query before the commission, showing that the delay was due to the airline’s negligence.
Nigam said, “I arrived at the airport three hours before the scheduled departure of 8 pm but the flight was delayed. We were informed that the flight would depart at 3 am. Later, it was announced that the flight had been cancelled. This confusion continued until 5 am, after which we were provided accommodation.”
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